Refund Policy

Shees Saleem LLC provides digital software access, automation setup, and business communication tools delivered immediately upon activation. Due to the nature of digital services and immediate platform access, our refund policy is outlined below.

By purchasing or subscribing to our services, you agree to this Refund Policy.

1. MONTHLY SUBSCRIPTION PLANS (NO REFUNDS)

All monthly plans are billed in advance on a recurring basis. Because customers receive immediate access to the platform, automation tools, and system resources upon activation:

Refunds are not provided for monthly subscription payments once a billing cycle has begun.

To avoid future charges, you may cancel at any time prior to your next billing date.

2. ANNUAL PREPAID PLANS (REFUND ELIGIBILITY)

Customers who choose to prepay for a full year of service may be eligible for a partial refund if they cancel before the annual term ends.

Eligibility: Refunds for annual plans apply only to unused full months remaining.

Calculation: Refunds are issued after deducting applicable discounts, promotional benefits, and partial months already in progress.

3. CALCULATION OF ANNUAL PLAN REFUNDS

Refunds are calculated based on the remaining unused months of service.

Example: If a customer purchases an annual plan and requests cancellation mid-month, that current month is counted as used. The refund will be issued for the remaining full months of the term.

4. ADJUSTMENTS FOR DISCOUNTS & PROMOTIONS

If an annual plan was purchased with promotional incentives (such as waived setup fees or "months free" discounts), the value of those incentives will be deducted from the final refund amount. This ensures fairness and prevents the misuse of promotional offers.

5. NON-REFUNDABLE ITEMS

The following items and services are strictly non-refundable:

Custom setup work or technical implementation already completed.

Used service months or partial months in progress.

Third-party costs incurred by Shees Saleem LLC on behalf of the customer (e.g., carrier fees, telephony registration costs).

Add-on services already delivered.

6. CANCELLATION & REFUND PROCEDURE

To request a cancellation of an annual plan and any applicable refund, please contact our billing department:

Email: [email protected]

Required Info: Business name, account email, and date of purchase.

7. PROCESSING TIME

Approved refunds are typically processed within 5–10 business days. Actual receipt of funds may vary depending on your financial institution's processing times. Refunds are issued to the original payment method.

8. DISPUTES & CHARGEBACKS

We encourage customers to contact Shees Saleem LLC directly to resolve billing concerns. Filing a chargeback without contacting support may result in immediate account suspension during the investigation period.

9. CONTACT INFORMATION

For billing or refund inquiries: Legal Entity: Shees Saleem LLC

Email: [email protected]

Website: sheessaleem.com